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Apprentice Referral Administrator


Main area
Fixed term for 12 months
37.5 hours per week
Job ref
Cudmore House, Treliske Industrial Estate, Truro
£13239 pa
27/08/2019 23:59

We have an exciting opportunity to join the high performing NHS Referral Management Service which is led by General Practitioners. The service manages in excess of 130,000 referrals per year from 50 GP practices in Cornwall.

This role will enable you to learn all areas of the Referral Management Service, whilst completing a Level 2 Apprenticeship in Customer Service with Cornwall College. This role will suit you if you have some experience in customer service and are able to handle more difficult customers. Evidence of a good general education is essential together with good communication skills. You will need to be IT literate, have a confident telephone manner and good attention to detail.

Referral Administrators are responsible for checking referrals and booking hospital appointments for patients.

As part of your application submission would you please provide a reflective answer to "What is your definition of customer care”. Your submission should be included in your supporting statement and should be no less than 50 words.

This is a full time post working 37.5 hours per week.


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Further details / informal visits contact

Simon Long, Assistant Operations Manager on 01872 226722